Cancellation & refund help
This page explains how to manage renewal and request help with a payment. The checkout and your purchase confirmation show your subscription terms and charges.
Cancel a subscription
- Open Billing & plan and choose Manage billing. If you cannot sign in, use the Manage Your Orders link in your FastSpring receipt or subscription email.
- Open Subscriptions in the FastSpring account portal and use the Manage options to cancel renewal.
- Complete the confirmation steps and check the cancellation status and effective date shown by FastSpring.
For a cancellation scheduled at the end of a paid period, access continues through the confirmed paid period. Your Gaplume billing page shows the status after the provider update is received.
Read FastSpring's cancellation instructions
Request a refund review
Send a request through Gaplume workspace support, or use the product support contact on your FastSpring receipt or invoice if you cannot sign in. Include your order reference, purchase email, and the reason for your request.
A submitted request is not a refund confirmation. Check the response and your payment records for the outcome. To stop future renewals, also complete the cancellation steps above.
FastSpring's published instructions direct buyers to contact the product company first. If you have already requested a refund and have not received a response within two business days, follow FastSpring's refund instructions to ask its support team for help.
Open FastSpring refund instructions
Need help finding your order?
FastSpring buyer support provides help with charges, receipts, and subscriptions. You do not need to sign in to Gaplume to open this page.