Help & support
Find the right place for questions about your workspace or a FastSpring purchase.
Reports, projects, and your account
Sign in to send a request to Gaplume administration. Include the project or analysis ID and a description of the problem. You can track the request status in your workspace.
Cannot sign in?
Reset your password using your account email. If you have just signed up, check your inbox and spam folder for the confirmation email.
If you have purchased a plan and cannot access your account, use the product support contact in your FastSpring receipt or invoice. FastSpring's buyer support is also available for purchase and billing assistance without signing in to Gaplume.
Payments, invoices, and subscriptions
Open Billing & plan and choose Manage billing to use the secure customer portal. You can also follow the Manage Your Orders link in your FastSpring receipt or subscription email.
Have your order reference and purchase email available. Do not send passwords, API keys, or full payment card details in a support request.
Cancellations and refund requests
Read our cancellation and refund help for the steps to manage a subscription or request a review of a payment.